REFUND POLICY

Last Updated 19 July 2026

1. General Policy

My One Natural Healthcare Center provides a combination of digital course content, community access, coaching, consultations, physical classes, and related educational resources.

Online course content and VIP community access are activated after successful payment.

Because digital content and protected educational materials are made available immediately, all purchases are generally final and non-refundable once payment has been completed and access has been activated.

This applies except where a refund or other remedy is required under applicable law or expressly approved by us in writing.

2. Online Courses and Digital Content

Payments are non-refundable once any of the following has been provided:

  • Online course access;

  • Recorded lessons;

  • VIP community access;

  • Coaching Call recordings;

  • Digital materials;

  • Bonus lessons; or

  • Other protected course content.

Failure to log in, watch, complete, or use the content does not qualify the purchaser for a refund.

3. Physical Classes

Physical class dates are arranged after registration and remain subject to availability.

Requests to change an arranged class date will be considered on a case-by-case basis. Any new date is subject to availability and approval.

A refund will not normally be provided because a participant:

  • Changes their mind;

  • Cannot attend a selected date;

  • Misses a class;

  • Arrives late;

  • Does not complete the program;

  • Changes their personal schedule; or

  • Decides not to use the services.

Participants should contact our support team as early as possible when they need assistance with a class arrangement.

4. Coaching, Consultations, and Community Access

Missing a Coaching Call, consultation, community activity, or available replay does not qualify the participant for a full or partial refund.

Where a consultation or session needs to be rearranged, any alternative arrangement is subject to availability and approval.

5. Buy 1 Free 1 Family Offer

The complimentary family place:

  • Has no separate cash value;

  • Cannot be exchanged for a discount;

  • Cannot be sold or transferred;

  • Cannot be changed after the family member has been confirmed; and

  • Does not qualify the purchaser for a partial refund if unused.

The primary purchase remains subject to this Refund Policy even if the second family member does not participate.

6. Bonuses

Bonuses are complimentary additions to the main program.

Failure to access, attend, schedule, claim, or use a bonus does not qualify the purchaser for:

  • A refund;

  • Partial refund;

  • Cash payment;

  • Discount;

  • Credit; or

  • Replacement benefit.

Where necessary, we may replace a bonus with another item of reasonably comparable purpose or value.

7. Credit Card Instalments

A credit card instalment arrangement does not change the total purchase price or the non-refundable nature of the program after access has been activated.

Any instalment arrangement may also be subject to the rules of the relevant payment provider, card issuer, or financial institution.

8. Duplicate or Incorrect Charges

Contact us promptly if you believe:

  • You were charged twice for the same purchase;

  • An incorrect amount was charged;

  • A payment was not authorised; or

  • Payment was successful but access was not provided.

We will investigate and correct any verified payment or access error.

9. Changes or Cancellation by Us

Where we need to change a physical class date, location, instructor, or delivery method, we will make reasonable efforts to provide:

  • A replacement date;

  • Another available location;

  • An alternative delivery method; or

  • Another reasonable arrangement.

A reasonable schedule or operational change does not automatically qualify the participant for a refund.

If we permanently cancel a paid service and cannot provide a reasonable alternative, we will assess an appropriate remedy for the affected and undelivered portion.

10. Technical Issues

Before requesting a remedy because of a technical problem, you must give our support team a reasonable opportunity to investigate and assist.

Technical issues caused by a participant’s internet connection, device, email settings, forgotten password, or unsupported software do not automatically qualify for a refund.

11. How to Contact Us

For payment, access, or refund-related questions, contact:


Email: [email protected]
WhatsApp: +60 11-1939 6073

Please provide:

  • Full name;

  • Email or WhatsApp number used during registration;

  • Program purchased;

  • Payment date;

  • Payment receipt or transaction reference; and

  • A clear description of the issue.

Submitting a request does not mean that a refund has been approved.

12. Statutory Rights

Nothing in this Refund Policy excludes or limits any consumer right or remedy that cannot lawfully be excluded under applicable law

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My One Natural Healthcare Center

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All information provided through this website, our courses, classes, consultations, videos, communities, and educational materials is for general educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not replace professional medical advice, diagnosis, or treatment.

Individual results may vary. We do not guarantee any specific health, wellness, or lifestyle outcome. Always consult a qualified healthcare professional before making significant changes to your diet, medication, treatment, supplements, or lifestyle.

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