REFUND POLICY

Last Updated 18 October 2026

At Jeccy's 《饮食结构调理法》, we want you to enrol with confidence and have the opportunity to explore our teaching approach before beginning your practical learning journey.

This Refund Policy explains our money-back guarantee, refund procedures, payment arrangements, course access, and related terms.

1. 14-Day 100% Money-Back Guarantee

Every enrolment in the 《饮食结构调理法》 programme includes a 14-Day 100% Money-Back Guarantee.

The guarantee period begins on the date of payment and applies to all payment methods, including full payments and instalment arrangements.

If you find the programme unsuitable for you, you may request a 100% refund of all course fees paid within the 14-day guarantee period.

You are not required to:

Complete any online lessons or courses.

Submit assignments or complete practical activities.

Provide proof of results or demonstrate that the programme was ineffective.

You may explore the online theory courses and decide whether the programme is right for you, without having to complete any learning requirements to qualify for the guarantee.

2. Refund Eligibility and Requests

To request a refund under the 14-day guarantee, simply contact Jeccy's Assistant via WhatsApp within 14 days from your payment date.

If you find the programme unsuitable, you are entitled to a full refund under this guarantee.

Accessing or viewing the online theory courses during the guarantee period does not affect your eligibility.

No course completion, assignments, or proof of results are required.

Refund requests made after the 14-day guarantee period will be handled in accordance with the remaining provisions of this policy and applicable statutory rights.

3. Refund Amounts and Payment Methods

For a refund requested under the 14-day guarantee:

100% of all course fees already paid will be refunded in full.

The guarantee applies regardless of the payment method used.

Any remaining manual bank-transfer instalments will be cancelled when the refund is issued.

Refund processing involving credit cards or third-party instalment providers will follow the relevant provider's procedures.

No course fee deductions will be made from a refund issued under the 14-day guarantee.

4. Online Course Access During the Guarantee Period

During the 14-day guarantee period, participants may access and explore the online theory courses.

This allows you to become familiar with the programme's teaching approach, learning materials, and course structure before beginning the practical classes.

Your eligibility for the 14-day guarantee is not affected by whether you have started or completed any online lessons.

If a refund is issued, online learning access will be cancelled in accordance with Section 6.

5. Physical Classes and One-to-One Consultations

To give participants the opportunity to explore the online theory courses before beginning in-person or individual learning activities:

Physical classes will begin only after the 14-day refund period has ended.

One-to-one consultations will also begin only after the 14-day refund period has ended.

Bookings for physical classes and one-to-one consultations may be arranged during the guarantee period, provided the scheduled sessions take place after the guarantee period has ended.

Our support team will assist participants with their online course access and booking arrangements.

6. Refund Processing and Cancellation of Access

Our support team will respond to refund requests within 24 hours of receiving them.

When a refund is issued:

All course fees paid will be refunded in full under the 14-day guarantee.

Any remaining manual bank-transfer instalments will be cancelled.

Online learning access for both participants will be cancelled, where the enrolment includes two participants.

All existing physical class and one-to-one consultation bookings associated with the enrolment will be cancelled for both participants.

The time required for refunded funds to appear in your account depends on the relevant payment provider, card issuer, or financial institution.

Our 24-hour response commitment refers to our response to your request, not a guarantee that the refunded funds will reach your account within 24 hours.

7. Credit Card and Instalment Payments

A credit card or other instalment arrangement does not change your eligibility for the 14-Day 100% Money-Back Guarantee.

A valid refund request made within the guarantee period entitles you to a full refund of all course fees paid, regardless of whether online course access has been activated.

For manual bank-transfer instalments, any remaining unpaid instalments will be cancelled when the refund is issued.

For credit card or third-party instalment arrangements, refund processing and adjustments to outstanding instalments may be subject to the procedures of the relevant payment provider, card issuer, or financial institution.

Participants may need to contact their payment provider to confirm how a refund affects their instalment arrangement.

8. Duplicate or Incorrect Charges

Please contact us promptly if you believe:

You were charged twice for the same purchase.

An incorrect amount was charged.

A payment was not authorised.

Payment was successful but course access was not provided.

We will investigate and correct any verified payment or access error.

Your rights under the 14-day guarantee and applicable consumer protection laws remain unaffected.

9. Changes or Cancellation by Us

Where we need to change a physical class date, location, instructor, or delivery method, we will make reasonable efforts to provide:

A replacement date.

Another available location.

An alternative delivery method.

Another reasonable arrangement.

Any such changes do not affect your right to request a full refund within the 14-day guarantee period.

After the guarantee period has ended, a reasonable schedule or operational change does not automatically qualify a participant for a refund.

If we permanently cancel a paid service and cannot provide a reasonable alternative, we will assess an appropriate remedy for the affected and undelivered portion, subject to applicable law.

10. Technical Issues

If you encounter difficulties accessing your online courses or learning materials, please contact our support team.

We will make reasonable efforts to investigate and resolve technical problems.

During the 14-day guarantee period, you may request a full refund without being required to complete technical troubleshooting or prove that the issue cannot be resolved.

After the guarantee period, participants should give our support team a reasonable opportunity to investigate and assist with any technical problem before requesting a related remedy.

Technical issues caused by a participant's internet connection, device, email settings, forgotten password, or unsupported software do not automatically qualify for a refund after the guarantee period.

Nothing in this section limits any applicable statutory rights.

11. How to Contact Us

For refund requests, payment enquiries, course access, or booking assistance, please contact:

Email: [email protected]
WhatsApp: +60 11-1939 6073

Requesting a Refund

To request a refund under the 14-Day 100% Money-Back Guarantee, contact Jeccy's Assistant via WhatsApp within 14 days from your payment date.

To help us locate your enrolment, please provide:

Full name;

Email or WhatsApp number used during registration;

Program purchased;

Payment date;

Payment receipt or transaction reference.

You do not need to provide a detailed explanation of why the programme is unsuitable, complete any lessons or assignments, or demonstrate any particular results.

Refund requests will receive a response within 24 hours.

For payment errors, technical problems, or booking enquiries, please include a brief description of the issue so our support team can assist you.

Support After Payment

Our support team will contact you within 24 hours of payment to assist with:

Accessing your online theory courses.

Arranging your physical class bookings.

Understanding the next steps in your learning journey.

12. Statutory Rights

Nothing in this Refund Policy excludes or limits any consumer right or remedy that cannot lawfully be excluded under applicable law.

Registration No.: 202003038380 (003077771-M)

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