PRIVACY POLICY

Last Updated 19 July 2026

1. Introduction

My One Natural Healthcare Center respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose information when you:

  • Visit our website or funnels;

  • Register for a webinar, course, class, or consultation;

  • Make a payment;

  • Join our online community;

  • Communicate with our support team; or

  • Participate in our online or physical programs.

This Privacy Policy applies to:

My One Natural Healthcare Center
Company Registration No.: 202003038380 (003077771-M)

2. Information We May Collect

Depending on your interaction with us, we may collect:

Personal and Contact Information

  • Name;

  • Email address;

  • Telephone or WhatsApp number;

  • Billing information;

  • Registration details; and

  • Information about an approved family participant.

Payment Information

Payments may be processed by third-party payment providers or financial institutions.

We may receive transaction information such as:

  • Amount paid;

  • Payment date;

  • Payment status;

  • Receipt; and

  • Transaction reference.

We do not intentionally store your complete credit card number, card PIN, online banking password, or one-time password.

Health and Dietary Information

You may voluntarily provide information relating to:

  • General health concerns;

  • Food allergies;

  • Dietary restrictions;

  • Symptoms;

  • Eating habits;

  • Medication or treatment relevant to your inquiry; and

  • Personal wellness goals.

Please provide only information reasonably necessary for your consultation or participation.

Our support channels are not emergency medical services.

Technical and Usage Information

We may automatically collect:

  • Internet Protocol address;

  • Browser and device information;

  • Pages viewed;

  • Links clicked;

  • Registration activity;

  • Date and time of access;

  • Cookie identifiers; and

  • Advertising or website interaction data.

3. How We Use Your Information

We may use your information to:

  • Process registrations and payments;

  • Provide course and community access;

  • Arrange physical classes and consultations;

  • Register an approved family participant;

  • Send confirmations, reminders, and course updates;

  • Respond to support requests;

  • Provide educational content and bonuses;

  • Maintain attendance and transaction records;

  • Improve our website, funnels, courses, and support;

  • Prevent fraud, unauthorised access, or account sharing;

  • Measure advertising and funnel performance;

  • Communicate relevant programs and educational offers;

  • Comply with applicable accounting, tax, and legal obligations; and

  • Protect our legitimate business and legal interests.

4. Cookies and Tracking

Our websites and funnels may use cookies, tracking pixels, and similar technologies.

These may include:

  • Meta/Facebook Pixel;

  • GoHighLevel tracking;

  • Funnel and website analytics;

  • Advertising tracking; and

  • Email or communication tracking.

These tools help us:

  • Understand how visitors use our pages;

  • Measure registrations and purchases;

  • Improve website performance;

  • Analyse advertising campaigns; and

  • Show relevant advertisements or follow-up communications.

You may restrict cookies through your browser settings. Some website functions may not work correctly when cookies are disabled.

5. Marketing Communications

We may use your contact information to send:

  • Webinar reminders;

  • Course updates;

  • Educational content;

  • Upcoming program information;

  • Promotional offers; and

  • Service-related messages.

You may unsubscribe from marketing emails through the unsubscribe link provided.

You may request to stop promotional WhatsApp or SMS communications by replying STOP or contacting our support team.

You may still receive essential messages relating to an active purchase, payment, booking, account, or course.

6. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted providers that assist us with:

  • Payment processing;

  • Website and funnel hosting;

  • Course delivery;

  • Email, SMS, and WhatsApp communication;

  • Video conferencing;

  • Advertising and analytics;

  • Customer relationship management;

  • Automation;

  • Accounting and professional services; and

  • Class or event operations.

We may also disclose information where reasonably necessary to comply with the law, investigate fraud, protect safety, enforce our agreements, or respond to a valid legal request.

7. International Processing

Some technology providers may store or process information outside Malaysia.

Where international services are used, we will take reasonable steps to work with reputable providers and handle information in accordance with applicable requirements.

8. Photos, Videos, and Recordings

Online Coaching Calls and selected program sessions may be recorded for participant learning and replay purposes.

Physical classes may be photographed or recorded.

We will obtain appropriate permission before publicly using an identifiable participant’s photograph, recording, testimonial, or personal story for marketing or promotional purposes.

9. Community Privacy

Participants may voluntarily share personal experiences in our communities.

You must not screenshot, copy, distribute, or publicly disclose another participant’s personal or health information without their permission.

Although we establish community rules, participants should avoid sharing information they do not want other community members to see.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the purchased services;

  • Maintain payment and attendance records;

  • Meet accounting, tax, and legal obligations;

  • Resolve disputes;

  • Prevent fraud; and

  • Protect our legitimate business interests.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

11. Data Security

We use reasonable administrative and technical measures to protect information against unauthorised access, loss, misuse, or disclosure.

However, no website, messaging platform, payment system, or electronic storage method is completely secure.

You are responsible for protecting your devices, passwords, email accounts, and course login information.

12. Your Choices and Requests

Subject to applicable law, you may contact us to:

  • Ask what personal information we hold about you;

  • Correct inaccurate information;

  • Update your contact details;

  • Withdraw consent for certain uses;

  • Stop marketing communications; or

  • Request deletion of information that we are no longer required to retain.

We may need to verify your identity before processing a request.

Withdrawal or deletion requests may affect our ability to provide course access, arrange classes, verify payments, or maintain required business records.

13. Information About Minors

Where a participant is under 18, personal information should be provided with the knowledge and consent of a parent or legal guardian.

The parent or guardian is responsible for the minor’s registration and participation.

14. Third-Party Links

Our pages may contain links to payment providers, social media platforms, communication services, and other third-party websites.

We are not responsible for the content or privacy practices of third-party services.

15. Changes to This Policy

We may update this Privacy Policy when our services, systems, or legal obligations change.

The latest version will be published on this page with a revised date.

16. Contact Us

For privacy-related requests, contact:

My One Natural Healthcare Center
Company Registration No.: 202003038380 (003077771-M)


Email: [email protected]
WhatsApp: +60 11-1939 6073

Email subject: Personal Data Request

Copyright © 2026 - All Rights Reserved.
My One Natural Healthcare Center

This website is not affiliated with, sponsored by, or endorsed by Meta, Facebook, Google, or YouTube. All third-party trademarks and brand names are the property of their respective owners.

All information provided through this website, our courses, classes, consultations, videos, communities, and educational materials is for general educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not replace professional medical advice, diagnosis, or treatment.

Individual results may vary. We do not guarantee any specific health, wellness, or lifestyle outcome. Always consult a qualified healthcare professional before making significant changes to your diet, medication, treatment, supplements, or lifestyle.

By using this website or purchasing our services, you agree to our Terms of Service, Privacy Policy, and Refund Policy.