CUSTOMER SUPPORT

Last Updated 19 July 2026

Contact Our Support Team

Customer support is available daily.

For registration, payment, course access, physical class arrangements, consultations, or general support, contact:

Email: [email protected]
WhatsApp: +60 11-1939 6073

Our team will respond as soon as reasonably possible. Response times may vary depending on message volume, webinars, class schedules, weekends, or public holidays.

Payment and Registration Support

Contact us if:

  • You need help with a payment;

  • Your payment was successful but access was not received;

  • You need to confirm a bank transfer;

  • You believe an incorrect amount was charged;

  • You need help locating your course access; or

  • You need to register your second family participant.

For faster assistance, provide your full name, payment receipt, registration email, and WhatsApp number.

Course and Account Support

We can assist with:

  • Online course access;

  • Login issues;

  • VIP community access;

  • Coaching Call information;

  • Coaching Call recordings;

  • Consultation arrangements; and

  • General program questions.

Please do not share your password, bank password, card PIN, or one-time password with anyone, including our support team.

Physical Class Support

For physical class assistance, include:

  • Participant name;

  • Selected class location;

  • Confirmed class date; and

  • The reason for your request.

Requests to change an arranged class date are considered on a case-by-case basis and remain subject to availability.

Health-Related Questions

Our customer support channels do not provide emergency medical care, medical diagnosis, or medical treatment.

Do not use WhatsApp, email, community groups, or course comments for urgent medical concerns.

For urgent symptoms or a medical emergency, contact the appropriate emergency service or qualified healthcare provider.

Privacy Requests

For requests relating to your personal information, email:

[email protected]

Use the subject line:

Personal Data Request

We may need to verify your identity before processing the request.

Refund Questions

All refund-related requests are governed by our Refund Policy.

Please review the Refund Policy before contacting support. Submitting a request does not guarantee approval.

Respectful Communication

We are committed to assisting participants respectfully.

Threatening, abusive, fraudulent, or repeatedly disruptive communication may result in restricted support or program access.

Business Information

My One Natural Healthcare Center
Company Registration No.: 202003038380 (003077771-M)

Email: [email protected]
WhatsApp: +60 11-1939 6073

Copyright © 2026 - All Rights Reserved.
My One Natural Healthcare Center

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All information provided through this website, our courses, classes, consultations, videos, communities, and educational materials is for general educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not replace professional medical advice, diagnosis, or treatment.

Individual results may vary. We do not guarantee any specific health, wellness, or lifestyle outcome. Always consult a qualified healthcare professional before making significant changes to your diet, medication, treatment, supplements, or lifestyle.

By using this website or purchasing our services, you agree to our Terms of Service, Privacy Policy, and Refund Policy.